Rashid Hussain
+1 201 736 4976 rashid.hussain01@gmail.com Professional Summary q       A BPM Architect with a proven experience of 9.4 years in delivering end to end projects. q       Have 5 years of experience in implementing BPM solutions using IBM BPM (Lombardi) in various capacities such as developer, tech lead and solution architect. q       Have expertise in Business Process Modeling in IBM Process Designer and Blueworks live q       Have experience in creating solution architecture & design artifacts and establishing best practices q       Have deep understanding of IBM BPM architecture and its different components e.g. process center, process server, performance data warehouse, Process Designer, Process Portal, Admin console etc. q       Hands on experience in using all process modelling concepts i.e. linked process, sub-process, message events, UCA, Gateways, split/joins, multi instance loops etc. q       Have extensive experience in UI development using IBM BPM coaches, HTML, JavaScript, Dojo, CSS, Ajax q       Have extensive experience in integrating IBM BPM with external systems using web services q       Have also worked on Oracle BPM, Gentran Integration Suite & EDI in B2B space. q       Have wide experience of interacting with business to understand the requirements and translate the same into technical specifications. q       Have excellent written and verbal communication skills q       Have good team management skills q       Have experience on Scrum flavor of agile software development methodology q       Have also been involved in presales and worked on RFPs in BPM space.
Skills Summary

 

 

 

Company	Duration
Cognizant Technology Solutions	March 2104 – Till Date
Capgemini Financial Services	September 2012 – February 2014
Infosys Ltd	October 2005 - September 2012

Employment Details:

 

 

 

 

 

 

Project Details

 

Account Opening Application(eFlow) – (Mar 2014 – Jan 2015), Jersey City, USA
Client	Citigroup
Industry	Banking and Financial Services
Role	Technical Project Lead
Team Size	10
Technology	IBM BPM V8.5, JavaScript, HTML, CSS, Dojo, Ajax, Unix-AIX
Synopsis:
The objective of this project was to build a centralized account opening process to serve Intuitional clients of Citigroup. The existing system was lacking a well-defined end to end process to complete the account opening request. Also there was a lack of integration with other systems like CRM & other legacy systems. The account opening application has been built to provide the operations team an integrated user interface and a streamlined business process. The solution is implemented using IBM BPM Advanced V8.5. The application design is based on multilayered architecture having process layer, Integration layer, Java layer and the Databases. User interface is based on coaches and application will be accessed using IBM BPM portal. The application will provide the improved efficiency and reduced turnaround time.
Responsibilities:
q       Understanding the existing system landscape q       Requirement analysis q       Design and development of assigned modules q       Service implementation q       UI development using coaches, JavaScript, Ajax, Dojo q       Defect fixing q       Deployment to Test and Production environments q       Status reporting

 

 

 

Fraud Investigation - Chargeback Process : Implementation Phase– (Apr 2013 – Feb 2014), Riverwoods, Illinois, USA
Client	Discover Financial Services, USA
Industry	Banking and Financial Services
Role	BPM Architect
Team Size	7
Technology	IBM BPM V8.0.1, JavaScript, HTML, CSS, Dojo, Unix-AIX

 

 

Synopsis:

The objective of this assignment is to design and implement the chargeback process using IBM BPM V8.0.1. There is an existing system (FIAT) for complete fraud investigations functionality and IBM BPM will be implementing a subset of fraud investigations functionality in phase-I and eventually replacing the complete FIAT application in subsequent phases.

 

Technical Challenges:

·   Making BPM application work in parallel to the existing system (FIAT).

·   Share the existing database with FIAT

·   Integrate IBM BPM with one Java -Swing application(DCDS) which is a front end application for merchant related disputes

Responsibilities:

·   Understanding the IT landscape for Fraud investigations unit of client organization

·   Doing requirement analysis for overall application

·   Coming up with a two phase approach for the complete FIAT replacement with IBM BPM

o   Phase-I:  Must have functionalities for business to work on the chargeback cases

o   Phase-II: Include other type of fraud cases and nice to have features

 

·   Overall solution architecture and design for the application which includes below:

•          Divided the overall functionality into below categories:

1.                       Java Batch Processes to get data feeds from different systems

2.                       BPM Process application which includes core chargeback process, UI, business rules, reports dashboards etc

3.                       Use FIAT webservice to utilize existing functionalities

4.                       Integrate with existing DCDS application with minimal impact on DCDS side

·   Coordinating with architects of other applications to finalize the design to fit BPM into existing landscape.

·   Modelling the business process in process designer

o   Capturing all activities for the process

o   Defining task routing

o   Defining system lane services which can be taken out of the human service to reduce human service response

o   Used message events & UCAs to get case updates from other related systems

·   Developing coaches:

o   Developed custom coach views to get desired UI behavior

o   Used tabbed coaches to segregate huge data

o   Applied custom look and feel using CSS

·   Building the custom landing page for business users as management doesn’t want agents to do cherry picking of the cases and push the case to the agent based on the priority. So instead of showing default work list in the portal, user will use custom task assignment service which will find the highest priority task and load the UI in the same frame. Once task is completed, user should be redirected to the same landing page.

·   Integration with FIAT system using web service

·   Launching Java-Swing application from BPM screens using Java web start

·   Database Design

·   Identifying business data to be stored for reporting purpose

·   Application specific logging using log4j instead of using out of the box WAS logging

·   Exception Handling: Implemented a robust exception handling to make sure no business cases are lost due to system error.

·   Notification services for business as well as support team

·   Establishing best practices

·   Mentoring other team members

 

Fraud Investigation - Chargeback Process : Identification Phase– (Jan 2013 – March 2013), Riverwoods, Illinois, USA
Client	Discover Financial Services
Industry	Banking and Financial Services
Role	BPM Architect
Team Size	3
Technology	IBM BPM V8.0.1

 

 

Synopsis:

 

The objective of this assignment was to analyze the chargeback process for credit card frauds and identify the highest business value part which will be implemented in IBM BPM to get the faster ROI. As an IBM BPM specialist, my responsibilities included conducting process improvement and discovery workshops with business participants, coming up with proposed solution, providing effort estimation and resource plan.

 

 

Transfer Agency Fax Management Application – ( Jan 2013 – March 2013), Jersey City, NJ, USA
Client	Brown Brothers Harriman &Co
Industry	Banking and Financial Services
Role	Technology Lead
Team Size	3
Technology	IBM BPM V7.5.1

 

 

Synopsis:

 

The objective of this project was to develop an application for Transfer Agency function of the client organization. Transfer Agency used to receive trade instruction on certain fax lines. The team is located across multiple geographical locations. Once a fax is received on the right fax server, it will create a case in BPM system. As part of fax management process, processing analysts will perform initial review, deal input, deal validation, shareholder service and registration. Faxes come into IBM BPM through Oracle UCM. My responsibilities include the requirement analysis, Solution architecture and Database design, BPD modeling, integration with Oracle UCM and Right Fax, developing coaches.

 

 

Trade Management Application – (Jan 2011 – March 2012), Jersey City, NJ, USA
Client	Brown Brothers Harriman &Co
Industry	Banking and Financial Services
Role	Technology Lead
Team Size	8
Technology	Websphere Lombardi Edition 7.1

 

 

Synopsis:

 

The objective of this project was to develop trade management application using Websphere Lombardi 7.1. As part of Trade management process, client receives trade instructions from their customers in form of Fax, Email and swift message. The newly developed application automated the trade distribution and trade entry process. Application is integrated with Orace UCM, Websphere MQ & Lotus Notes. My responsibilities include requirement analysis, process modeling, service implementations, coach development, and integration with UCM & MQ.

 

 

Enterprise Web Asset Management(EWAM) – (Apr 2010 – Oct 2010), Bangalore, India
Client	Intel
Industry	Hi-Tech Manufacturing
Role	BPM Developer
Team Size	4
Technology	Lombardi Teamworks 7.0

 

Synopsis:

 

The objective of this project was to implement the EWAM process. Client is having certain websites and any change in the existing assets or adding a new asset has to go through a process. The website user will submit a feedback form that will trigger the process. Process can also be created manually. My responsibility included the requirement analysis, process modeling, service implementations, coach customization, and integration with DB.

 

 

Tool Loaner Program– (Jan 2010 – March 2010), Bangalore, India
Client	Intel
Industry	Hi-Tech Manufacturing
Role	BPM Developer
Team Size	4
Technology	Lombardi Teamworks 7

 

Synopsis:

 

The objective of this project was to design and implement the Tool Loaner Program. The Tool Loaner Program has been mapped to a general order fulfillment process which includes order creation, order fulfillment, inventory management, shipment etc. Each functionality has been implemented as a teamworks service and all the services will be accessed from a common interface. My responsibility included the requirement analysis, service implementations, coaches, notification service, and integration with DB.

 

 

Purchase Order Creation Process– (Oct 2009 – Dec 2010), Hyderabad, India
Client	Infosys
Industry	IT Services
Role	BPM Developer
Team Size	3
Technology	Lombardi Teamworks 6.2

 

Synopsis:

The requirement was to create a centralize purchase order system for an organization. Whoever in the organization needs to purchase some material or service, will have to send an email to the purchase department. The purchase department executive will create the purchase order in Lombardi BPM system.  My responsibilities included requirement gathering, designing & workflows, integration with database, email server & ILog.

 

B2B Integration– (Apr 2009 – Sep 2009), Hyderabad, India
Client	Toshiba Europe GmbH
Industry	Manufacturing
Role	BPM Developer
Team Size	4
Technology	Gentran Integration Suite 4.3

 

 

Synopsis:

 

The objective of this assignment was to enable B2B communication with the trading partners of Toshiba on GIS platform. Implemented transactions included: 856, 850, 855, and 810. Key responsibilities included, preparing the mapping specification, development of maps, deployment on the server and to provide post deployment production support.

 

 

BPM Platform Implementation– (Jan 2009 – March 2009) Hyderabad, India
Client	Capital One
Industry	Banking and Financial Services
Role	BPM Developer
Team Size	4
Technology	Oracle BPM 10.3

 

Synopsis:

 

The objective of this project was to setup BPM platform and to develop some key processes to showcase the Oracle BPM capabilities.

 

Key Responsibilities:

·   Workflow Designing

·   Implementing Business Logic

·   Integrate with Database and Email Server

·   Testing in studio

·   Deployment on Process Server

·   Develop reusable component: Mail sending Object, Escalation Management

 

 

 

Product Code Creation– (Oct 2008 – Dec 2008) Hyderabad, India
Client	P&G
Industry	Consumer Products
Role	BPM Developer
Team Size	4
Technology	ALBPM 6.0

 

Synopsis:

 

The objective of this assignement was to design a process which enables business users to create product codes and keep track the status of their work items during product code creation. The responsibility was to understand the requirements from the functional consultant design the process in studio, deploy it on process administrator, do the testing, create the user manual, and deliver it to the customer.

 

 

Business Rules Harvesting– Aug 2008 – Sep 2008), Pune
Client	Volkswagen USA
Industry	Automobile
Role	Developer
Team Size	20
Technology	C, C++

 

Synopsis:

 

The assignment was to extract business rules out of Order management system.  System was having components involving different technologies primarily Java, C, C++ & mainframes. I was responsible for C & C++ module. The task was to understand both functional as well as the technical aspects of the system. Go through the whole code and extract the business rules out of it. Get the Business rules reviewed by the functional consultant and send for the customer review. Primary secondary

 

 

 

SDAL (Shared Data Access Library) – (Sep 2007 – July 2008), Chandigarh, India
Client	Navigon
Industry	Geographic Information System
Role	Developer
Team Size	7
Technology	C, Unix

 

Synopsis:

 

          A database compiler which converts GDF (Geographical Data Format) into PSF (Physical Storage Format). The Important applications of PSF are Map Display and Route Calculations.Every Quarter Navtaq releases GDFs with new data. We have to take care of the compatibility of the compiler, either by supporting or ignoring the new data.

 

Contributions:

1         Analyze the technical documents and make the analysis report.

2         Create Change requests and get the approval from customer for making changes in the compiler code.

3         Give the CRs Estimation to the manager.

4         Fix the CR and prepare a technical document and send it to customer.

5         Worked as Configuration Controller as well

 

 

 

GGSN (Gateway GPRS Support Node)– (March 2006 – Aug 2007), Bangalore, India
Client	Nortel Networks Inc
Industry	Telecom OEM
Role	Developer
Team Size	7
Technology	C, Unix

 

 

Synopsis:

 

          A packet processing node in the wireless packet network, it serves as the boundry between the wireless network and other public or private networks. The GGSN incorporates all the IP services functionality - user authentication, powerful address management methods, secure VPN tunneling, and a full complement of routing protocols to satisfy interior and exterior domain routing requirements.

 

Contributions:

 

1         Customer The CR (Change Request) is assigned in Clarify tool.

2         Problem investigation is done on the basis of the details in Clarify.

3         Try to reproduce the issue in GGSN Labs.

4         Come up with a source code fix.

5         Make a new load including the solution and put it on GGSN

6         Run functionality and sanity testing.

7         Internal review from Design Group heads.

8         Demo to client of the final solution

 

 

Open SystemTraining:

Technologies    : C, C++, Unix, SDLC, Oracle, HTML

Location: Infosys Hyderabad India

Duration: Oct 2005 – Feb 2006

 

Education:

 

 

1        B.E. (Electronics & Communication Engineering) : 2001-2005

Name of the College	Kumaon Engineering College, Dwarahat
Name of the University	Kumaon University, Nainital, India
Percentage	68.9%

 

 

 

 

2        Intermediate : 1998-2000

Name of the School	B.S.V. Inter College, Jaspur
Name of the Board	U.P. Board
Percentage	66%

 

 

 

3        High school  : 1996-1998

Name of the School	N.G. Inter College, Mahuwadabra
Name of the Board	U.P. Board
Percentage	65%

 

 

 

Personal Details:

 

Full Name	Rashid Hussain
Date of Birth	March 25th, 1984
Sex	Male
Marital Status	Married
Languages Known	English, Hindi
Nationality	Indian
Address	1001 Evergreen Forest Blvd, Avenel, NJ 07001